The role
Canonical needs a Cloud Support Engineer to help customers running Ubuntu and open source products, working tickets, calls and knowledge base articles. The role is globally remote and includes a regular weekend rotation.
What you'll do
- Resolve customer technical issues through remote sessions, tickets and live calls
- Work with internal engineering teams to turn code fixes into customer outcomes
- Own your support cases and set clear, predictable expectations with customers
- Explain Ubuntu development timelines to customers waiting on fixes
- Write and maintain public knowledge base articles
What they're looking for
- Excellent written and spoken English
- Hands-on Linux support experience
- Exposure to 3+ of: KVM/OpenStack, containers, storage, networking
- Troubleshooting skill with logs and stack traces to find OS and app bugs
- Basic programming logic in any language
The company
Canonical
Profitable open source firm in 75+ countries
Canonical publishes Ubuntu and provides open source software to enterprise and technology customers. It's founder led and profitable, with 1100+ colleagues in 75+ countries.
Summarised by Jobs That Travel from Canonical's listing.
