The role
Constructor's Technical Integration Specialist gives first-level technical support to ecommerce customers integrating with its search and discovery platform. You'll cover onboarding, API guidance, troubleshooting and catalog index setup.
What you'll do
- Support customers through onboarding and technical integration
- Guide teams on Constructor's APIs and open source libraries
- Troubleshoot integration issues alongside Customer Success
- Configure product catalogs, facets, searchabilities and sort orders
- Document common issues and improve integration docs
What they're looking for
Must-haves
- Proven customer support or technical support experience
- Knowledge of REST web services, APIs and integration best practices
- Clear communication of technical concepts to non-technical people
- Strong problem-solving and proactive issue resolution
- Detail-oriented approach to customer support
Nice to have
- Familiarity with JSON, CSV and basic search/index concepts
- Debugging tools such as browser dev tools, Postman or logs
- JavaScript web development and open source library experience
The company
Constructor
AI-first ecommerce search platform
Constructor is an AI-first ecommerce search and discovery platform launched in 2019. It helps leading global ecommerce brands improve product discovery, conversion and revenue.
Summarised by Jobs That Travel from Constructor's listing.
