The role
Mode needs a customer support associate to resolve app and offer questions by email, chat and social media. You'll also pass customer insights to your managers to improve support processes.
What you'll do
- Resolve customer inquiries by email, chat and social media
- Escalate issues to the right people and departments
- Document customer interactions and update customer records
- Recommend relevant products and offers to customers
- Share customer insights to improve support processes
What they're looking for
Must-haves
- 2+ years of customer service experience
- Strong verbal and written communication
- Fluent English
- Working knowledge of Google Docs and Sheets
- Experience with platforms like Zendesk
Nice to have
- Spanish
Skills and platforms
- Customer service
- Communication skills
- Zendesk
- Google Suite
- Problem solving
- Relationship management
- Data entry
- Conflict resolution
- Time management
- Collaboration
- Attention to detail
- Professionalism
Perks
- Competitive compensation package
- Equity plan
- Individual bonuses
- Remote social activities
- Bonusly recognition program
- Open PTO
- Company holidays
- Wellness days
The company
Mode Mobile
Software Development
Mode Ranks #1 in Software & #2 overall on the Deloitte Technology Fast 500 List of North America's fastest-growing companies with a 32,481% revenue growth from 2019-2022. https://mode.inc
Summarised by Jobs That Travel from Mode Mobile's listing.
