The role
OKX needs a senior manager to own its Global Customer Complaints Program, reporting to the Compliance Chief of Staff. You'll run second-line oversight, QA and regulator responses across jurisdictions.
What you'll do
- Own the global complaints control framework and governance
- Coordinate and track responses to regulatory inquiries and escalations
- Run risk-based QA and second-line oversight of complaint handling
- Turn complaint trends into conduct-risk reporting for senior leadership
- Align global policies with local Heads of Compliance on regulatory changes
What they're looking for
Must-haves
- Strong experience managing responses to regulators and supervisory matters
- Experience owning a multi-jurisdictional compliance framework
- Background in compliance, conduct risk, consumer protection or complaints oversight
- Root-cause analysis and systemic remediation experience
- Strong written communication and executive reporting skills
Nice to have
- Experience running a global complaints program across multiple regimes
- Familiarity with FCA, CFPB, MAS and European Supervisory Authorities
- Certification such as CAMS, CFE, CRCM or a legal qualification
The company
OKX
Leading global crypto exchange
OKX is a leading crypto exchange and the developer of OKX Wallet, serving millions of users and hundreds of institutions. It is part of the OKG group and has offices globally.
Summarised by Jobs That Travel from OKX's listing.
