The role
Canonical is hiring a Customer Success team manager to coach CSMs and lead retention and growth across APAC. You'll work closely with the Global Head of Customer Success.
What you'll do
- Coach and mentor CSMs, with regular performance reviews and goal setting
- Analyze regional performance metrics and act on trends
- Resolve escalated customer issues that need your expertise
- Build strategies to improve retention and drive up-sells or cross-sells
- Work with Sales, Marketing, Product and Support on customer needs
What they're looking for
Must-haves
- Track record of strong Customer Success results
- Experience growing and developing a CSM team
- Experience in SaaS or software industries
- Bachelor's or equivalent in Business, Communication or STEM
- Willing to travel up to 4 times a year for internal events
Nice to have
- Japanese, Korean, Spanish, Portuguese or French, written and spoken
The company
Canonical
Profitable open source company in 70+ countries
Canonical publishes Ubuntu and provides open source software to enterprise and technology customers. It's founder led, profitable and growing, with 1000+ colleagues in 70+ countries.
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