The role
Constructor needs a Customer Success team lead to coach CSMs across Southern Europe, mainly France and Spain. You'll own customer go-lives and ongoing value, and act as the escalation point for complex accounts.
What you'll do
- Lead, coach and develop Customer Success Managers across Southern Europe
- Make sure customers go live and keep seeing measurable value
- Build trusted relationships from engineers up to C-level executives
- Turn technical and performance data into clear business value
- Build scalable processes and handle complex customer escalations
What they're looking for
Must-haves
- Fluent French
- Based in EMEA, ideally Southern Europe
- 3+ years leading teams, with at least three direct reports
- 5+ years managing enterprise customer relationships
- Executive presence to run QBRs and EBRs
Nice to have
- Additional languages
- Experience in ecommerce, search or product discovery
The company
Constructor
Fast-growing ecommerce search company
Constructor powers product search and discovery for some of the world's largest retailers, serving billions of requests every week. The company says it is roughly doubling year over year.
Summarised by Jobs That Travel from Constructor's listing.
