The role
Eneba is forming a Payment Operations team to build alerting, dashboards and reporting on its payment funnel. You'll diagnose declines and outages and turn findings into better authorization and conversion rates.
What you'll do
- Own diagnosis of checkout funnel health, surfacing alerts and defects early
- Lead root-cause investigations separating engineering defects from user behavior
- Analyze authorization rates, decline codes and multi-PSP performance
- Support funnel reporting to cross-functional teams
- Work with Product, Engineering, Data Science and Fraud on funnel issues and outages
What they're looking for
Must-haves
- Payments funnel knowledge: interchange, decline codes, FX, tokenization, 3DS
- Proven root-cause analysis of funnel drop-off or decline patterns
- SQL fluency for independent investigation
- Can explain complex data to non-technical audiences
- Good English; comfortable working without an established playbook
Nice to have
- Self-serve BI or dashboard tool familiarity
- Multi-PSP comparative analysis experience
- Experience in fast-changing or high-growth environments
The company
Eneba
Gaming marketplace with 20m+ users
Eneba runs an online gaming marketplace with 20m+ active users. This role sits in a newly formed Payment Operations team working across 17+ payment service providers.
Summarised by Jobs That Travel from Eneba's listing.
