The role
Constructor needs a French-speaking Customer Success Manager to guide enterprise eCommerce customers from kick-off through adoption and growth. You'll lead QBRs and escalations and work alongside Account Management.
What you'll do
- Own the customer journey from kick-off and launch to adoption and ongoing value
- Build trusted ties with stakeholders from engineers to C-level executives
- Lead QBRs and EBRs that show measurable impact and agree next steps
- Lead escalations, spotting risks and blockers early
- Work with Account Management to support retention and growth
What they're looking for
Must-haves
- Based in EMEA, ideally France
- Fluency in a French language
- 3+ years managing enterprise customer relationships in a customer-facing role
- Executive presence to lead strategic conversations
- Strong influencing and stakeholder-management skills
Nice to have
- Experience in ecommerce, search or product discovery
The company
Constructor
Fast-growing ecommerce search company
Constructor powers product search and discovery for some of the world's largest retailers, serving billions of requests a week. It says it is roughly doubling year over year.
Summarised by Jobs That Travel from Constructor's listing.
