The role
Hercules needs a technical support engineer to cover Thursday to Monday for customers whose apps break. You'll debug, fix the underlying platform and handle incidents during your shift.
What you'll do
- Resolve customer app issues, from bugs to architecture advice and integrations
- Update the platform or AI agent so fixed issues don't recur
- Keep public and internal knowledge base docs current
- Build automations to scale your support workflow
- Act as first responder on platform incidents and manage status updates
What they're looking for
- Strong TypeScript and React background
- Web app fundamentals: HTTP, APIs, auth, databases
- Proven debugging of production issues using logs and traces
- Systems and architecture thinking
- Prior customer-facing role and a record of closing 50+ tickets a day
The company
Hercules
AI app-building startup, SF-based
Hercules builds an AI agent that helps non-technical customers create apps. The founding team works in San Francisco.
Summarised by Jobs That Travel from Hercules's listing.
