The role
Pencil needs a senior Customer Success Manager to lead one of its largest enterprise accounts and build scalable adoption practices with the Head of Customer Success. You'll own renewals, onboarding and retention.
What you'll do
- Lead one of Pencil's largest enterprise accounts through adoption, renewal and growth
- Build relationships across business units, agencies and departments
- Design onboarding and training programs tailored to enterprise clients
- Use data to drive adoption, cut churn and lift NPS and CSAT
- Feed customer needs to Product, Engineering and Creative
What they're looking for
Must-haves
- 6+ years in Customer Success, Onboarding or Implementation in SaaS or creative tech
- Experience managing a focused portfolio of 5–10 enterprise accounts
- Track record improving adoption, retention and satisfaction
- Experience with large brands with multiple sub-brands or business units
- Strong data literacy and presentation skills
Nice to have
- Familiarity with advertising, martech or generative AI
The company
Pencil
Generative AI advertising SaaS company
Pencil builds a SaaS product that uses generative AI to create advertising content. It aims to put AI in the hands of small businesses and creative individuals as well as big brands.
Summarised by Jobs That Travel from Pencil's listing.
