The role
Synthesia needs a Customer Success Manager to own enterprise accounts in the Italian-speaking market across Europe. You'll work with Sales on onboarding and drive adoption, retention and growth.
What you'll do
- Own a book of enterprise accounts across Europe, focused on Italian clients
- Drive adoption, retention and growth as a trusted advisor
- Partner with Sales on a smooth onboarding for new clients
- Lead regular check-ins with senior stakeholders up to the C-suite
- Spot risks and growth opportunities and show clients their ROI
What they're looking for
Must-haves
- Customer-facing experience in CSM, account management or similar, ideally B2B SaaS
- Experience managing a book of business and its KPIs
- Track record in managing risk, forecasting and finding growth
- Fluent Italian and English
- Based in Europe
Nice to have
- Experience at a fast-growing technology company
- Familiarity with AI or video tools
The company
Synthesia
AI video platform used by 90% of Fortune 100
Synthesia is an AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, it has teams across Europe and the US.
Summarised by Jobs That Travel from Synthesia's listing.
