The role
HumanSignal's Services Support Specialist resolves payment, identity verification, account-access and onboarding tickets for contractors worldwide. The role includes a rotating on-call schedule for critical issues.
What you'll do
- Resolve contractor tickets in Zendesk, from payouts to KYC and account access
- Act as each contractor's single point of contact across internal teams
- Escalate out-of-scope issues to Payments, Verification, Engineering or Security
- Handle annotator requests in Discord and triage tickets by P0-P3 severity
- Flag repetitive ticket types for self-service or automation
What they're looking for
- Support or operations experience, ideally with a global or gig workforce
- Judgment on when to resolve an issue directly versus escalate
- Clear written communication for a global contractor population
- Working proficiency with Zendesk or similar, and Discord
- Willingness to join the rotating P0 on-call schedule
Skills and platforms
- Zendesk
- Discord
- Customer Support
- Operations
- Contractor Management
- Identity Verification
- KYC
- Payment Processing
- Ticket Management
- Escalation Management
- Communication
- Problem Solving
- Data Labeling
- Workflow Management
The company
HumanSignal
Software Development
HumanSignal enables data science teams to build AI models with their company DNA.
Summarised by Jobs That Travel from HumanSignal's listing.
