The role
Circle's support team answers email inquiries from community creators and works with engineers and designers on complex technical issues. The role is remote across Asia-Pacific, on a Tuesday to Saturday schedule in IST hours.
What you'll do
- Prioritize and resolve customer issues across email channels
- Support Circle Plus communities after an onboarding ramp-up
- Troubleshoot issues across web, desktop, iOS and Android apps
- Work with engineers and designers on complex technical problems
- Spot trends in inquiries and pass product feedback to the team
What they're looking for
Must-haves
- 3+ years in technical support, ideally SaaS
- English at CEFR C2 / ILR Level 5
- Available 8:00 AM to 5:00 PM IST, Tuesday to Saturday
- Strong written and verbal communication
- Alignment with Circle's values
Nice to have
- Zendesk experience
- Prior 100% remote role with an international team
- Experience with Zapier automation, SSO or API troubleshooting
The company
Circle
Remote-only community platform startup
Circle builds a platform for creators to launch and run their communities. Its support team has over 30 people across the globe, and the company is fully remote.
Summarised by Jobs That Travel from Circle's listing.
