The role
Hercules needs a technical support engineer to cover Thursday to Monday, resolving issues for non-technical customers whose AI-built apps break. You'll also fix the platform, keep docs current and automate your workflow.
What you'll do
- Resolve customer app issues, from bugs to architecture advice and integrations
- Update the platform or AI agent so fixed issues don't recur
- Maintain public and internal knowledge base docs, including known issues
- Build automations to speed up your support workflow
- Be first responder on platform incidents and manage status updates
What they're looking for
- Strong TypeScript and React background
- Web app fundamentals: HTTP, APIs, auth, databases
- Proven ability to debug production issues with logs, traces and repros
- Excellent written communication
- Customer-facing experience and a track record of closing 50+ tickets a day
The company
Hercules
AI app-building startup hiring in EMEA
Hercules builds an AI agent that helps non-technical customers create and scale apps. The founding team is based in San Francisco.
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