The role
Supabase needs a billing support specialist to handle customer billing inquiries across EMEA and work with Billing Engineering. You'll resolve cases and spot patterns that improve workflows and the product.
What you'll do
- Respond to billing, pre-sales, usage and dispute cases
- Debug failed payments, unsettled invoices and payment extensions
- Triage cases and escalate to technical or business teammates
- Spot where internal tooling could make support more efficient
- Reproduce issues and create test cases
What they're looking for
Must-haves
- 2+ years providing billing support to technical customers
- Excellent communication and fluent English
- Clear communication with technical and non-technical audiences
- Experience in async or globally distributed teams
- Comfortable with ambiguity and moving quickly
Nice to have
- Proficiency in SQL
- Experience with testing
The company
Supabase
Open-source developer platform, $1B raised
Supabase is a born-remote, open-source-first developer tools company with about 400 people in 60+ countries. It has raised over $1B, including a $500M Series F.
Summarised by Jobs That Travel from Supabase's listing.
