The role
Genki needs a customer care agent to help travelling customers by email, chat and phone on claims, payments and accounts. You'll work Berlin afternoons and evenings, from anywhere in the world.
What you'll do
- Answer customer questions by email, chat and phone
- Help with claims, payments and account management
- Guide customers through onboarding, data changes and policy updates
- Escalate complex issues to managers or specialists
- Help improve support processes and knowledge base content
What they're looking for
- At least one year in customer care or support
- Fluent English
- Warm, empathetic style with strong communication skills
- Available Mon-Fri, 3 PM to 12 AM Berlin time
- Comfortable working remotely
Skills and platforms
- Customer support
- Communication skills
- Empathy
- Problem solving
- Email support
- Chat support
- Phone support
- Account management
- Onboarding
- Data management
- Policy updates
- Conflict resolution
- Remote work
- English fluency
Perks
- Salary progression
- Bonuses
- 25 paid vacation days per year
The company
Genki
Insurance
🌱 Genki is a Japanese word that means "healthy, energetic, and full of spirit".
Summarised by Jobs That Travel from Genki's listing.
