The role
Customer.io is hiring a Senior Product Manager to own the Workflows area, turning customer signals into roadmap and releases. You'll work with Design and Engineering on a six-person product team.
What you'll do
- Validate customer problems through research, usage analytics and AI-powered discovery
- Prototype and run experiments to de-risk new ideas early
- Align Engineering, Design and business stakeholders on goals and trade-offs
- Break complex projects into incremental, testable releases
- Track adoption, engagement and retention after launch with GTM partners
What they're looking for
Must-haves
- 7+ years of product management, ideally B2B SaaS or messaging platforms
- Strong analytical skills and comfort with metrics dashboards
- Proven record leading feature development independently with tight teams
- Exceptional written communication in remote, async-first environments
- Technical background: basic web apps, scripts, APIs and data models
Nice to have
- Experience with products involving complex workflows or automations
- Experience using or building AI-powered tooling in product work
The company
Customer.io
Messaging platform used by 9,000+ companies
Customer.io makes a platform that over 9,000 companies use to send billions of emails, push notifications, in-app messages and SMS using real-time behavioral data.
Summarised by Jobs That Travel from Customer.io's listing.
