The role
Finch Agency needs a Head of Client Success to own growth, account health and retention across its EMEA clients. You'll lead a team of client success managers and work with Sales and global leadership.
What you'll do
- Set and own the growth strategy for each EMEA client account
- Lead upsell and cross-sell work with Sales and global leadership
- Lead, coach and develop the regional client success team
- Coordinate channel specialists so strategy turns into measurable results
- Improve regional account workflows and adopt the global CS strategy
What they're looking for
Must-haves
- 8+ years in client success or account management at a performance agency
- Led paid media and search accounts as client lead across Google, Meta, TikTok, DSP and SEO
- Set cross-channel strategy: KPIs, budget allocation, forecasts
- 3+ years leading client success or account managers
- Fluent English; based in UTC-1 to UTC+3 with European hours
Nice to have
- Norwegian or Danish
- German
Skills and platforms
- Performance marketing
- Client success
- Account management
- Paid search
- Paid social
- SEO
- DSP
- Google Ads
- Meta
- TikTok
- Microsoft Ads
- Strategic planning
- Budget allocation
- Team leadership
- Data analysis
- Client retention
Perks
- Fully remote work
- Global collaboration
- Professional development
- Work-life balance
The company
Finch Agency
Advertising Services
YOU MIGHT THINK, WHY SHOULD SOAR WITH US? AS A BIRD, WE BELIEVE, NO SKY IS TOO HIGH, NO IDEA IS TOO BIG, NOR PURPOSE IS TOO SMALL.
Summarised by Jobs That Travel from Finch Agency's listing.
