The role
Qompyl needs its first dedicated support lead to help early users build and backtest strategies and to create the processes behind it. It's part-time at 12-15 hours a week, paid in equity only.
What you'll do
- Own the primary support channel during agreed weekday coverage windows
- Reproduce reported issues and escalate bugs to Product, Engineering or QA
- Build a process for logging, prioritizing and escalating requests
- Write FAQs, troubleshooting guides and reusable replies from real requests
- Track request volume and response times to show when more coverage is needed
What they're looking for
Must-haves
- Around 5+ years in customer or technical support for a digital product
- Strong written English for explaining technical workflows
- Practical troubleshooting and clear handoffs to Product, Engineering or QA
- Experience improving a support workflow or creating help content
- Sound judgment on what to escalate and how to prioritize
Nice to have
- Experience in trading, fintech, financial analytics or technical SaaS
- Familiarity with shared inboxes, ticketing systems or help centers
Skills and platforms
- Customer Support
- Technical Support
- Troubleshooting
- Documentation
- Process Improvement
- Fintech
- Trading
- SaaS
- Ticketing Systems
- Help Center Management
- Communication
- Data Analysis
- Product Feedback
- Incident Management
Perks
- Equity
The company
Qompyl
Financial Services
The idea for Qompyl started with a spark from our founder, Tyler Charton - and quickly became a shared conviction of our team.
Summarised by Jobs That Travel from Qompyl's listing.
