The role
Flo Health is hiring a freelance support specialist to answer user emails and escalate issues to engineering. The schedule is 11-hour active days in a repeating 2-on, 2-off cycle, holidays included.
What you'll do
- Answer user emails about app usage quickly and accurately
- Escalate issues to the engineering team
- Analyze user needs and pass insights to the product team
- Help improve Flo's support processes
What they're looking for
Must-haves
- Excellent command of English
- Strong communication and problem-solving skills
- Patience and the ability to handle stress
- Love of modern technologies
- Based in an EU time zone as an independent contractor
Nice to have
- Knowledge of one more foreign language
Skills and platforms
- Customer support
- Email communication
- Problem-solving
- Patience
- Stress management
- Technical proficiency
- English proficiency
- Data analysis
- Process improvement
- Engineering collaboration
Perks
- Performance incentive scheme
- Paid holiday
- Sick leave
- Female health leave
- Enhanced parental leave
- Professional growth support
- 5-week fully paid sabbatical
- Flo Premium for friends and family
- Pension perks
- Wellbeing perks
The company
Flo Health Inc.
Technology, Information and Internet
At Flo Health, our purpose is to build a better future for female health.
Summarised by Jobs That Travel from Flo Health Inc.'s listing.
