The role
Zapier needs a Director of GTM Operations to own lead flow, attribution and GTM systems end to end. You'll lead about five direct reports and bring agents into Sales, Marketing and Support work.
What you'll do
- Audit existing GTM tools and programs, then retire what no longer serves
- Find where AI agents help most, then build or direct them and own them after launch
- Build real-time lead routing and prioritization as your first major project
- Create one trusted set of GTM metrics and cross-GTM attribution
- Lead about five direct reports plus operators embedded across GTM teams
What they're looking for
Must-haves
- Owned GTM outcomes in a sales-led business, across leads, pipeline and revenue
- Built or led agents, automations or GTM systems like routing or lead scoring
- Hands-on SQL plus HubSpot or Salesforce and a warehouse like Snowflake or Databricks
- Influenced VP- and executive-level leaders through written proposals
- Managed distributed teams across time zones, including senior ICs
Nice to have
- Software or data engineering background
- Experience with a shift from product-led to sales-led growth
- Hands-on with tools like Clay, Gong or enrichment platforms
The company
Zapier
All-remote AI orchestration platform
Zapier builds an AI orchestration and automation platform, and is an all-remote company. This role reports to the Senior Director, Technical Operations and Automation Platform.
Summarised by Jobs That Travel from Zapier's listing.
