The role
Canonical needs a Japanese-speaking Customer Success Manager to look after enterprise accounts across its Ubuntu and open-source infrastructure range. You'll onboard customers, run reviews and spot renewal risks and growth with Sales.
What you'll do
- Onboard new customers to Ubuntu Pro, MAAS, Landscape, Openstack, Ceph and Kubernetes
- Manage a portfolio of customers in your region and flag renewal risks and growth
- Run weekly customer and business reviews with cross-functional teams
- Work with Sales, Field Engineering and Support on engagement plans
- Act as customer advocate and influence product roadmaps and documentation
What they're looking for
Must-haves
- Native Japanese and excellent English
- 5+ years of work experience with a strong IT background
- Exposure to Linux, cloud, storage, networking, security, migration or IoT
- Strong presentation skills for guiding talks on complex software
- Knowledge of agile methodologies
Nice to have
- Experience with Salesforce, Jira and CRMs
The company
Canonical
Remote-first open-source software company
Canonical publishes Ubuntu and builds open-source software for cloud, AI and IoT. It has been remote-first since 2004 and recruits globally.
Summarised by Jobs That Travel from Canonical's listing.
