The role
Cloudbeds is hiring an Account Manager in its Customer Success team to manage a portfolio of hotel customers and grow it through upsell and retention. English and German fluency is required.
What you'll do
- Manage a portfolio of hotel customers worth $500K–$1M
- Define success outcomes with customers and help them reach them
- Find upsell opportunities and run proactive churn reduction
- Analyze customer data to improve product usage and engagement
- Handle escalations and gather client feedback for future releases
What they're looking for
Must-haves
- Fluent English and German
- Account management experience, ideally in hospitality
- Consultative selling and negotiation skills
- Strong presentation and relationship-building skills
- Ability to juggle multiple projects with attention to detail
Nice to have
- Experience managing accounts in the European hospitality market
Skills and platforms
- Account management
- Customer success
- Upselling
- Churn reduction
- Consultative selling
- Relationship building
- Hospitality industry knowledge
- Project management
- Communication
- Negotiation
- Presentation skills
- Data analysis
- Time management
- English
- German
Perks
- Remote work
- Paid time off
- Fully paid parental leave
- Home office stipend
- Professional development courses
- Upskilling opportunities
The company
Cloudbeds
Hospitality
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more.
Summarised by Jobs That Travel from Cloudbeds's listing.
